Refund policy

At Glass Skin, we pride ourselves on delivering authentic Korean skincare with care and transparency. This policy outlines the conditions under which returns and refunds are processed in accordance with PayFast requirements and the Consumer Protection Act (CPA) of South Africa.

Policy Acceptance

By completing a purchase on our website using PayFast, you confirm that you have read, understood, and agreed to this Return & Refund Policy at the time of checkout.

Returns & Exchanges

Due to the hygienic nature of skincare and cosmetic products, returns or exchanges are not accepted for items that have been:

  • Opened

  • Used

  • Tampered with

This is permitted under CPA regulations for hygiene-sensitive goods.

Eligible Refunds

Refunds or replacements may be considered only if:

  • The incorrect item was supplied

  • The item arrived damaged or defective

  • The order was incomplete

All claims must be reported within 7 days of delivery.

Reporting a Refund Request (PayFast Requirement)

To comply with PayFast dispute-resolution standards, customers must contact us before submitting a payment reversal.

Please email info@glasskin.co.za with:

  • Order number

  • Full name used during checkout

  • Clear photographic evidence of the issue

  • A brief description of the problem

Requests submitted without evidence or outside the reporting window may be declined.

Damaged or Incorrect Items

If an item arrives damaged or incorrect:

  • Do not open or use the product

  • Report the issue within 7 days of receipt

  • Keep all original packaging until the matter is resolved

Once verified, we will offer either:

  • A replacement, or

  • A refund to the original PayFast payment method

The resolution method is determined at our discretion.

Refund Processing (PayFast)

  • Approved refunds are processed only via PayFast

  • Refunds typically reflect within 5–7 business days, depending on your bank

  • No cash or alternative payment refunds are permitted

Non-Refundable Situations

Refunds will not be issued for:

  • Change-of-mind purchases

  • Opened or used products

  • Products damaged after delivery due to misuse

  • Orders with incorrect delivery details supplied by the customer

  • Sale or promotional items (unless faulty on arrival)

Shipping Fees

  • Shipping costs are non-refundable

  • If the error is on our side, shipping fees will be refunded where applicable

Chargebacks & Payment Reversals

Customers are encouraged to contact Glass Skin directly to resolve any concerns prior to submitting a PayFast reversal.

Unwarranted reversals may result in:

  • Order investigation

  • Delayed resolution

  • Loss of refund eligibility

This policy helps protect both customers and the business against fraudulent claims.

Authenticity Guarantee

All products sold by Glass Skin are:

  • 100% authentic

  • Sourced from verified Korean suppliers

  • Stored and shipped in line with cosmetic safety standards

Contact Details

For refund or return queries, contact us at:
📧 info@glasskin.co.za




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